Terms & Conditions


Please read these Terms & Conditions carefully before purchasing online. By using the Ellerslie online Site, you are agreeing to be bound by the following terms and conditions. If you choose not to be bound by the terms and conditions, Ellerslie does not grant you the right to use the Site and you must not use this Site. 




Ellerslie may vary these Terms & Conditions at any time. Any variations become effective on posting. By making a purchase through this Site after the terms and conditions have been varied, you agree to be bound by the variation. 





  • Bookings will not be reserved until any deposit required or full payment is received.
  • Tickets will be forwarded by post upon receipt of full payment. For payments received within 2 weeks of the event, tickets will not be posted & will need to be collected from the Auckland Racing Club reception between 8.30am - 4.30pm, Monday to Friday, or on the day of the event at the Ticket Collection Office located at the Ellerslie main entrance. All Whips n Spurs tickets must be collected as directed.
  • A unique reference number identifies your tickets. This unique reference number along with a photographic ID will be required to collect your tickets.
  • Only the credit card holder/owner is authorized to purchase tickets on-line and subsequently only that person may uplift tickets designated for collection at the venue concerned. The credit card used for making the booking will be requested for identification purposes.
  • GST will apply to all goods & services supplied. Prices in this site are in New Zealand dollars, and include GST, unless otherwise stated.



  • No refunds or exchanges on tickets.
  • ARC will not accept any responsibility for lost, stolen or misplaced tickets.
  • Correct ticketing must be displayed at all times and/or on request.  Failure to comply will result in entry being refused or removal from the venue.
  • The on-selling of tickets for gain if not permitted.
  • The serving of alcohol is subject to Liquor Licensing requirements.
  • Ellerslie Racecourse is now a fully licensed venue. "BYO" alcohol is no longer permitted in any areas, including the Infield. 
  • ARC reserves the right to vary, add, withdraw, or substitute advertised programmes, menus, venues, seating arrangements and/or facilities at any time.
  • Some venues are outdoors. In such cases, no alternative facilities are available in the event of unfavourable weather.
  • If any part of an event including, without limitation, a race meeting, is cancelled, abandoned or postponed, in whole or in part, due to adverse weather or for any other reason beyond ARC's control, there is no right to a refund or exchange and no obligation is assumed by ARC for the arrangement of a substituted event, ticketing, performance or any other element.
  • All representations and warranties, whether express or implied, are excluded to the maximum extent permitted by law.
  • The ticket-holder releases & indemnifies ARC from & against, and ARC will not be liable for, any claims, demands, actions, suits or proceedings, costs, expenses, losses, damages  arising out of or otherwise in connection with use of the tickets or any facilities to which the tickets relate by the ticket-holder or his or her agents, employees invitees and/or guests.
  • Payment confirms acceptance of these Terms & Conditions.
  • Pre-paid bar tab cards can only be used at the event they have been purchased for

  • Remaining balances on pre-paid bar tab cards are not refundable and cannot be rolled over to future events



Please Note - This contract is governed by and construed in accordance with New Zealand law and customers agree to submit to the exclusive jurisdiction of the courts of New Zealand. 




This site may contain hyperlinks and other pointers to websites operated by third parties. These linked websites are not under the control of Ellerslie or its related bodies corporate, and Ellerslie and its related bodies corporate are not responsible for the contents of any linked website or any hyperlink contained in a linked website. These hyperlinks are provided to you for convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Ellerslie. You link to any such website entirely at your own risk.


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